Shipping policy
Welcome to City Girls Wig's Shipping Policy page. This page is designed to help you understand our shipping practices so that you can get your purchase quickly and efficiently.
Shipping Times:
After placing your order, our team aims to have your purchase shipped out within two business days. Shipping typically takes around 7-10 business days for US and Canadian orders. International orders typically take anywhere from 10-20 business days, depending on the country's customs process.
Shipping Methods:
We offer standard shipping for all our orders. However, if you require expedited shipping, please contact us directly at support@citygirlswig.com, and we will do our best to accommodate your request.
Shipping Costs:
Shipping cost varies by location and weight. The shipping cost is calculated at the checkout. Note that we do not make a profit on shipping and the cost is simply to cover the fees charged to us by the shipping carriers.
Order Tracking:
Once your purchase has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your order's progress and know exactly when it's going to arrive at your doorstep.
Lost or Stolen Packages:
While it's rare, packages can occasionally get lost or stolen in transit. Should this happen, please reach out to us, and we will do everything in our power to help you locate your package. However, we are not responsible for lost or stolen packages.
Returns and Refunds:
Because wigs are considered personal items, all sales are final. However, if there is a problem with your purchase, please contact us, and we will do our best to resolve the issue.
Thank you for choosing City Girls Wig!
Shipping Times:
After placing your order, our team aims to have your purchase shipped out within two business days. Shipping typically takes around 7-10 business days for US and Canadian orders. International orders typically take anywhere from 10-20 business days, depending on the country's customs process.
Shipping Methods:
We offer standard shipping for all our orders. However, if you require expedited shipping, please contact us directly at support@citygirlswig.com, and we will do our best to accommodate your request.
Shipping Costs:
Shipping cost varies by location and weight. The shipping cost is calculated at the checkout. Note that we do not make a profit on shipping and the cost is simply to cover the fees charged to us by the shipping carriers.
Order Tracking:
Once your purchase has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your order's progress and know exactly when it's going to arrive at your doorstep.
Lost or Stolen Packages:
While it's rare, packages can occasionally get lost or stolen in transit. Should this happen, please reach out to us, and we will do everything in our power to help you locate your package. However, we are not responsible for lost or stolen packages.
Returns and Refunds:
Because wigs are considered personal items, all sales are final. However, if there is a problem with your purchase, please contact us, and we will do our best to resolve the issue.
Thank you for choosing City Girls Wig!